Frequently Asked Questions

How do I order a vehicle?

When you wish to order a vehicle from our available stock please order via this website, contact a member of our sales team, or if you prefer, contact our Sales Manager directly via email or telephone.

We try to keep our website stock list updated in realtime, but please be aware that there is a chance of a vehicle already being sold when you contact us.

When you place an order with us we will confirm the availability of the ordered vehicle and take your shipping instructions, if we do not already have them on file.

When is payment required?

Once your order has been confirmed a pro-forma invoice will be e-mailed or faxed to you with payment details and information regarding the estimated shipping date of your ordered vehicles.

The pro-forma invoice that you receive from us provides you with the necessary banking details for payment. We accept payment by Telegraphic Transfer (TT) or irrevocable Letter of Credit (LC). We recommend you consider using a Foreign Exchange Service company, for the purchase of Japanese Yen, as it is often easier (and can be cheaper) than using the Foreign Exchange service offered by your bank.

Please email to our NZ support office, confirmation of your payment for vehicles, quoting chassis numbers. This is necessary to ensure that your payment is credited to you correctly.

When will my vehicle be shipped?

Normally you can expect your vehicle to be delivered as per the date specified on the original pro-forma invoice. We work very hard to ship all vehicles as quickly as possible.

Will my vehicle be insured during shipment?

Obtaining appropriate marine insurance is the responsibility of the shipment consignee. Most New Zealand and Europe bound shipping providers include Marine Insurance in their quoted freight charges. We do not accept responsibility that your cargo is insured.

Please keep the photos we provide you of your imported vehicle, in case they are needed for supporting an insurance claim.

If you have any further questions about shipping or marine insurance please contact our New Zealand based support office.

When do I get a vehicle's documentation?

Before your vehicles arrive you will receive the appropriate documentation from ourselves or the shipping company.

What if I have other questions?

If you have any further questions regarding buying motor vehicles from us please do not hesitate to contact our Sales Manager.

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