Frequently Asked Questions

How do I order or bid on a vehicle?

If you are signed into the website just click on “Contact” button and send me your message regarding either bidding on a vehicle at auction or buying a vehicle we have in stock. Otherwise just contact me directly by email or phone.

I try to keep the website stock list updated in real time, but please be aware that there is a chance of a vehicle already being sold when you contact me.

When is payment required?

Once your purchase has been confirmed a pro-forma invoice will be e-mailed to you. Unless otherwise agreed, payment is required before vehicles will be shipped.

The pro-forma invoice that you receive from us provides you with the necessary banking details for payment. Payment is accepted by Telegraphic Transfer (TT) and can be made in JP¥, US$ or NZ$.

Please email confirmation of your payment for NZ vehicles to the NZ support office, quoting chassis numbers. This is necessary to ensure that your payment is credited to you correctly.

When will my vehicle be shipped?

Vehicles will be shipped on the first available vessel after re-inspection at the port. Usually vehicles are on the water within two weeks of purchase.

Will my vehicle be insured during shipment?

Most New Zealand bound shipping providers include Marine Insurance in their quoted freight charges. However, for other destinations obtaining appropriate marine insurance is the responsibility of the consignee. We can arrange marine insurance at your request but otherwise do not accept responsibility that your cargo is insured.

Please keep the photos we provide you of your imported vehicle, in case they are needed for supporting an insurance claim.

If you have any further questions about shipping or marine insurance please contact me.

When do I get a vehicle's documentation?

Provided payment has been received in full, you will receive all necessary documentation before your vehicles arrive in port, either directly from ourselves or from the shipping company.

What if I have other questions?

If you have any other questions, please do not hesitate to contact me.